The Federation of Burial and Cremation Authorities is committed to respecting your privacy and the privacy of every individual who contacts the FBCA in respect of being a visitor to our website, person completing any form or signing up to a service. The information we collect about you will be used to fulfil the required services and enable us to improve how, as an organisation, we communicate with you.
Should you have a question about the data we store, our contact details are:
Federation of Burial and Cremation Authorities
3 Caerphilly Business Park
The information that we collect about you will only be used lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018). All data is retained exclusively within the United Kingdom or transferred only to ‘third countries’ where ‘adequacy of protection’ or specific certification as defined by The GDPR has been confirmed.
This information will not be disclosed to anyone outside the FBCA or its associated companies, partners, and other companies with which the FBCA has arranged services for your benefit.
We expect the information we hold to be accurate and up to date. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using the information. To have your information removed or rectified, please contact Brendan Day, [email protected].
The type of information that we will collect on you, and you voluntarily provide to us on the website, form or service, includes:
* Your name
* Telephone number(s)
* Email address
* Survey responses
* IP address
We may, in further dealings with you, extend this information to include your address, purchases, services used, and subscriptions, records of conversations and agreements and payment transactions made in relation to the ongoing membership of your Cremation Authority or company in the FBCA.
You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a member or user of the services we provide in an efficient and effective manner.
The legal basis for processing your data is based on your specific consent, your vital interest and our legitimate interest that we will have requested/stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so. Unless we are precluded from doing so by law, you have the right to remove your consent at any time via the unsubscribe link included on all emails we send, or by contacting us and requesting that processing of your details be restricted or deleted.
Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you/some other identifiable action or period, at which point it will be deleted.
The Federation of Burial and Cremation Authorities takes precautions, including administrative, technical, and physical measures, to safeguard your Data against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
The Federation of Burial and Cremation Authorities uses industry-standard efforts to safeguard the confidentiality of Data, including encryption, firewalls and SSL (Secure Sockets Layer). We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your Data.
If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioners Office.
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